Here are 20 trends in Human Resources business professionals
will be talking about in 2020. In a rapidly evolving global economy business
leaders need to be mindful of these trends.
Permanent Flexibility
– The term, coined by Mercer in their 2018 Global Talent Trends Survey refers
to flexible work arrangements that are in flow with a modern digital lifestyle.
Flexibility involves rethinking how work is done and by whom.
Gig Economy –
1099 to replace 9-to-5. The gig economy will see a large majority of the
workforce shift away from full-time jobs into free agent employees. Intuit
estimates that by 2020, 40% of American workers will be independent
contractors.
Remote work will be
even more remote – SHRM finds
that globalization will lead to an increasingly diverse workforce, contracted
on a per-project basis, oftentimes at a lower cost. You may soon be working
with team mates nine or 10 time zones away.
English continues to
be dominant in international business – When companies merge and acquire
each other at a global level, English remains the de-facto tongue. In fact, it
is spoken by one in four people in the world. English is natively spoken in
over 60 nations. Interestingly, when Nestle, the Swiss chocolate company
enforced English as a company standard, it saw greater efficiency improvements
in purchasing and hiring.
HR Chatbots –
Chatbots are already being used in customer service, IT technical support, and
resume parsing. By 2020 we will see a greater reliance on chatbots, especially
as a way to aid employees with the onboarding process. The challenge? Putting
together a Frequently Asked Questions list into a chatbot program. The benefit?
In the long run, having a robot field commonly asked HR questions (i.e.
benefits, compensation, retirement) can free up HR’s time elsewhere.
Reskilling of Jobs
– Gaps in this knowledge present
significant obstacles if workgroups are not up to speed in their digital
prowess. For instance, Gartner research shows that 67% of business leaders
believe their company will no longer be competitive if it does not become
significantly digitized by 2020. Project managers should work with HR
departments to appraise job functions, conduct a job analysis, divide jobs into
micro-containers, and then redistribute these functions to gig workers (or
train existing workers in new workflows).
Data-Driven HR – HR
departments now have a deluge of information available at their fingertips,
including employee demographics, recruitment data, and performance KPIs. Using
this data, we can make less biased hiring decisions, reduce adverse impact, and
promote employees with a higher likelihood of company loyalty. Too much data
can cause confusion or “paralysis by analysis.” Worried? That’s your common
sense kicking in. Check in with team mates when a candidate seems too good to
be true. The best HR leaders leverage data, yes, but they still check in with
their gut. When your instinctual guttural reaction defies the data we recommend
looping in another decision maker or adding another step in the selection
process. Realize that data, at the end of the day is imperfect – play it safe!
Automation and A.I.
– Much of the hiring process has become automated, and accordingly, devoid of
scrutiny. Search engines, applicant tracking systems, and email automation have
in some ways commoditized the job search to a simple keyword match. Candidates
that know how to game the system have an advantage over individuals who are
honest, but don’t know the tips and tricks Applicant Tracking Systems use to
screen incoming candidates. Your best bet when trying to hire a
rockstar/unicorn? Look in your network and not on job boards says the
Undercover Recruiter. Employees hired through referral are hired 55 percent
faster than those who come through a career site. They also stay longer and
have greater job satisfaction!
Continuous
Performance Management – Performance Reviews used to be a once-a-year
occurrence which determined an employee’s annual raise. This dreadful
experience was carried out seriously and with highest formality. No longer.
As jobs continue to become more autonomous and decisions get
made from the bottom up, companies are realizing that 1-on-1 meetings between
manager and employee help move projects along faster. Management shouldn’t be a
bottleneck but an enabler. As such, most managers conduct weekly or bi-weekly
one-on-one meetings in order to prevent bottlenecks from happening. SHRM, 2018 celebrates this shift away from
the once-a-year performance management process.
Incentivized
Healthcare – “Corporate wellness programs aren’t just being used at shiny
big companies like Apple. Organizations are seeing the value in leveraging
healthcare to both lure talent and streamline a costly expense.” -Evan Tunis of
E&M Global Insurance.
Organizations that encourage their workforce to be healthy
showed lower rates of absenteeism and turnover, and showed higher rates of
engagement and productivity.
Greater Disposable Income – Low cost technology
and easier barriers to entry for lifestyle brands on social media will make it
cheaper to create customized niche products. Over the next decade, a growing
middle class will greatly increase the number of consumers purchasing unique
products. Already the United States has an average personal disposable income
of $3,258 per month.
Universal Basic
Income – Universal basic income would provide all citizens of a country
with a given sum of money. Small pilots and experiments have been tested in
Ontario, the Netherlands, Finland, and Italy, with varying degrees of success.
Critics argue that it would be too expensive to implement and would create a
disincentive to work. Proponents, however, believe that it could be cheaper in
the long run, and would counteract the effects of poverty, promoting
creativity, entrepreneurship, and global trade. We believe that the will of the
public will determine whether universal basic income remains a utopian dream,
or a feasible undertaking. If enough people wish to eradicate poverty, we will.
Slack & WhatsApp overtake Outlook – Teams
will naturally gravitate to the most easy to use communication tool on the
market, even if that tool is not an approved communications channel. E-mail chains
on Outlook and G-mail have become inefficient and impossible to sift through,
with many workers preferring the group based messaging available through apps
like Slack, WhatsApp, and Facebook Messenger. HR can choose to go with the
flow, and tap on to the channels used, or try going against the grain to
promote standardized channels.
On the Job Training becomes standard – New
employees used to take the first day (sometimes even the first week!) learning
about the company before they could actually perform the job. Employees in
2020, regardless of their job function, will be expected to get hands on as
soon as possible, putting additional pressure on HR to get new hires onboarded
as fast as possible. Possible avenues for on the job training include
gamification, Virtual Reality, and Augmented Reality.
Shrinking HR Teams
& Outsourced HR – HR Trend Institute 2017 predicts that the number of
jobs in HR will decrease as the level of automation increases. For example, the
work that talent sourcers used to do is now being performed by search engines
and applicant tracking systems – the role has been automated to a simple
software purchase. Similarly, the need for customized, flexible, by-the-hour,
outsourced HR solutions has risen sharply.
HR becomes involved
in strategy – A 2017 Forbes article headline read: Why Every CEO Should
Give HR A Seat At The Table. They described the shift happening in Human
Resource departments worldwide. With a transient workforce, a lack of clearly
defined structure, and a bottom-up approach to project management, CEOs and
CFOs alike need to leverage the expertise of their HR department when making
projections, opening up new revenue streams, or deciding to shrink and expand
operations.
Smartphones &
Tablets > Laptops & Desktops – Intuit predicts that “smartphones,
tablets, and other mobile computing devices will become the go-to computing
devices for most of the world.” We think they’re over-emphasizing a developing
trend here, but regardless, the rise in smartphone and tablet use present a
growing worry for HR and IT administrators working in sectors like finance and
healthcare where compliance and privacy are paramount.
Individuals become brands. Brands leverage individuals – Anyone
can create a brand on social media and gain renown, practically overnight. As
the lines blur between the real world and the digital world, brands and
individuals will morph together into a term known as “brandividuals.” Candidates
with strong social media followings will have greater leverage in the job
interview, since they can take their network anywhere. Internet celebrities
(brands in themselves), will partner with companies that have a similar audience
overlap with their target market. Similarly, companies will leverage the social
networks of individuals in order to gain relevance in the younger
market. Takeaway: When follower counts become the scorecard of
success, how will HR make fair hiring decisions?
Personal
Accountability – Got a problem? Google it, don’t bother me with it. When
facing a problem, how often have we heard the term: “Just Google it.” The
phrase “Just Google it” is an easily quipped invitation to figure it out for
yourself.
Whether it be the simple setup of an e-mail account or the
creation and management of a job posting online, employees will be expected to
know how to navigate the digital environment. [Blue-collar workers included].
Managers simply won’t have the time to micromanage every
detail of their workers’ jobs. For the sake of saving onboarding time, HR
Technologist even anticipates that employees will be expected to BYOD, or
“Bring Your (Their) Own Device” into work. Managers will expect new hires to
show personal initiative and demonstrate the formulation of intelligent
questions that drive projects forward, not waste the intellectual capital of
their brightest players for the sake of keeping the laggards up to speed.
Ironic that in an age where we are more interconnected than
ever, each individual will be expected to run asynchronously and autonomously.
Without question, the biggest trend we anticipate happening in 2020 is the
acceptance of personal accountability as the office norm.
Concluding Thoughts
Employees that will thrive in the economy of 2020 will exhibit
a do-it-yourself attitude.
As we rethink how work is being done, traditional 9-to-5
work will be replaced by an on-demand marketplace of contract-based
specialists.
HR leaders will be more taxed than ever as they attempt to
hire the project managers that will bring these projects together. Slowly but
without fail, the digital world will overlap more with the real world. Workers
will be expected to know how to research their own information, and stretch
their skillset as the need arises, or risk being displaced. Luckily, a renewed
emphasis on cultivating an organization’s talent will mean talented Human
Resources professionals skilled in identifying talent will be highly sought
after.
We anticipate that the best HR leaders will be welcomed at the strategic boardroom meetings – even though each member in attendance may be a talking head on a virtual monitor.
Source: https://kleinhrsolutions.com/20-hr-trends-everyone-will-be-talking-about-in-2020/