HeadHunter will provide you the full experience from customer’s perspective to define areas with a potential growth.
Your company is wondering how good its services really are? The Headhunter Mystery shopping service it is the only way find out the answer to this question.
Our mystery shopping service offer companies such as yours a tailored and individualized approach which takes your business interests, objectives, and human resource needs into account.
Mystery Shopping Services gives you a real-life glimpse into your actual retail operations from your prospective customers’ perspective, and prepare your coaching and training programs with evidence from your actual operations
The resulting data is designed to provide you with clear recommendations for improvements in your retail offerings and marketing measures needed to be taken.
Benefits of Mystery Shopping:
-Monitored and measured service performance
-Improves customer retention
-Makes employees aware of what is important in serving customers
-Monitors facility conditions
-Ensures product/service delivery quality
-Supports promotional programs
-Allows for competitive analyses between locations
Your advantages by using our Mystery Shopping service:
-Understand the experience of your customers and determining if their experience meets their expectations
-Understand how your customer-facing employees perform, how well they represent your brand, how well they resolve concerns, and how well they adhere to your standards
-Understand how well your employees meet the expectations of your customers; Understand how well your serve your customers in comparison to your competitors
-Understand how to improve your employees’ performance and training needs from an evidence-based approach