For our Client a well known company,we are looking for the following position in Tirana:

                                     TECH SUPPORT LEAD


  • Providing support Services to company customers in all modules (Day2Day and Finance);
  • Leading the support team to ensure the agreed service levels are achieved;
  • Acting as a centralized focal point for tickets associated with customer communication, activities and any appropriate escalations;
  • Knowledge leader – Assuring the team members have the necessary tools and knowledge to perform their duties and meet their dead-lines;
  • Identify and implement improvement to procedures, processes and workflows.
  • Previous experience as a Technical Support or Operations manager of minimum 2 years;
  • Knowledgeable in Sports Betting business processes, the same or similar line of work;
  • Experience in Trainings (frontal/online) as a trainer for Business/ IT processes;
  • Experience in Other Business applications/platforms (ServiceNow/Office/Jira etc.);
  • Expertise in Financial processes;
  • Experience in IT System/ NOC;
  • Experience in QA/ Business analysis.

REMUNERATION/ SALARY: Highly Competitive

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

  Are you interested in a new challenge in an innovative company?

 Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at if you have any technical questions related the application, please, contact directly Mrs. Olta Qarri on mobile no. +355 68 607 7430

Try The HeadHunter for your success!

Believe your career to the ONLY professionals!

Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname [space] CV). Be easily recognized!