TECH SUPPORT LEADOctober 22, 2020
For our Client a well known company,we are looking for the following position in Tirana:
TECH SUPPORT LEAD
- Providing support Services to company customers in all modules (Day2Day and Finance);
- Leading the support team to ensure the agreed service levels are achieved;
- Acting as a centralized focal point for tickets associated with customer communication, activities and any appropriate escalations;
- Knowledge leader – Assuring the team members have the necessary tools and knowledge to perform their duties and meet their dead-lines;
- Identify and implement improvement to procedures, processes and workflows.
- Previous experience as a Technical Support or Operations manager of minimum 2 years;
- Knowledgeable in Sports Betting business processes, the same or similar line of work;
- Experience in Trainings (frontal/online) as a trainer for Business/ IT processes;
- Experience in Other Business applications/platforms (ServiceNow/Office/Jira etc.);
- Expertise in Financial processes;
- Experience in IT System/ NOC;
- Experience in QA/ Business analysis.
REMUNERATION/ SALARY: Highly Competitive
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Are you interested in a new challenge in an innovative company?
Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at firstname.lastname@example.org if you have any technical questions related the application, please, contact directly Mrs. Olta Qarri on mobile no. +355 68 607 7430
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