For our Client, we are looking for the following position in Tirana: 

                             TEAM LEADER


  • Preside the hall and assist the operators;
  • Manage operational briefings and updates on the specific campaign;
  • Provide initial training and updating on products, services and applications;
  • Suggesting changes to be applied to the operational processes and for the development of the necessary supports;
  • Motivating the team entrusted in achieving excellent performance by encouraging teamwork;
  • Monitor and verify the knowledge acquired by individual operators;
  • Monitor the operational performance of the assigned team (quality and productivity);
  • Reporting and monitoring compliance with contractual SLAs and service KPIs.


  • Excellent leadership and interpersonal skills;
  • Good decision making and problem-solving skills;
  • Ability to manage and motivate staff within a team environment;
  • Ability to prioritize work and workloads across a team;
  • Excellent verbal and written communication skills;
  • Excellent/native knowledge of Italian language ;
  • Excellent knowledge of English language ;
  • Good knowledge and use of the main MS Office applications (word, excel) and e-mail;
  • Preferably related working experience, coming from international business contexts.


REMUNERATION/ SALARY:    Highly Competitive

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: if you have any technical questions related the application, please, contact directly Mrs. Olta QARRI on mobile no. +355 68 607 7430 (Monday – Friday) until 31/03/2021.

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