Job Good! Life Good!

The HeadHunter Group is an innovative Staffing and Recruiting Company with Headquarters in the USA and operating also in Albania, Kosovo, Montenegro, North Macedonia, Bosnia & Herzegovina, Greece, Serbia, Cyprus. We offer the newest mentality in Staffing industry and our core business are Candidates and Clients. 

The HeadHunter Karriera LLC, for an international company in telecommunication industry, is looking for a position in Pristina, Kosovo as below:



  • Responsible for capacity delivery, operations and change management of a designated service partner located in Pristina with ~150 – 350 FTE;
  • Leads partner site operational management and drives delivery of all contracted KPI’s in alignment with company goals and objectives;
  • Exercises full management authority with designated service partner to drive performance through daily/weekly/monthly performance reviews, audits and visibility of action plans;
  • Ensure clear lines of communication and strong engagement model exist between company and service partner teams, and all areas work collectively as one team;
  • Through insights drawn onsite, drives process improvement efforts with impact beyond own scope based on knowledge of call center management and relevant operational area.
  • Delivery of required KPI performance;
  • Managing expectations of varied stakeholders;
  • Working, engaging and embedding change across multiple sites and varied service locations;

REMUNERATION/ SALARY: Highly Competitive

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at if you have any technical questions related the application, please, contact directly Mrs. Eranda YMERALI on mobile no. +377 44 22 4466 (Monday – Friday) until 05/02/2020.

Try The HeadHunter for your success!
Believe your career to the ONLY professionals!

Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname


CV). Be easily recognized!