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The HeadHunter Karriera LLC, for an international company in telecommunication industry, is looking for a position in Pristina, Kosovo as below:
PARTNER MANAGER
JOB DESCRIPTION:
- Responsible for capacity delivery, operations and change management of a designated service partner located in Pristina with ~150 – 350 FTE;
- Leads partner site operational management and drives delivery of all contracted KPI’s in alignment with company goals and objectives;
- Exercises full management authority with designated service partner to drive performance through daily/weekly/monthly performance reviews, audits and visibility of action plans;
- Ensure clear lines of communication and strong engagement model exist between company and service partner teams, and all areas work collectively as one team;
- Through insights drawn onsite, drives process improvement efforts with impact beyond own scope based on knowledge of call center management and relevant operational area.
- Delivery of required KPI performance;
- Managing expectations of varied stakeholders;
- Working, engaging and embedding change across multiple sites and varied service locations;
REMUNERATION/ SALARY: Highly Competitive
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at e.ymerali@theheadhunter.com if you have any technical questions related the application, please, contact directly Mrs. Eranda YMERALI on mobile no. +377 44 22 4466 (Monday – Friday) until 05/02/2020.
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