Account Manager in PristinaNovember 30, 2020
In behalf of our client in Pristina, we are looking for an attentive and goal-oriented person to join the company as an Account Manager. They are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help the company succeed, we want to work with you!
This position requires a sound balance of solving for client customers, the client, program financials, and employees. Under the AM umbrella, the candidate will oversee and be responsible for KPI performance, staffing/capacity planning, training, operations, quality, reporting, and employee engagement.
Account Managers in this role get to:
• Coordinate and communicate Contractual metrics and key deliverables with all Account manager in each location;
• Ensure contractual metrics are met;
• For any contractual metrics which are not meeting targets, ensure action plans are developed and implemented by the respective account managers in each location;
• Plan workforce for each location based on the locked forecast and look-ahead;
• Coordinate all conversations and deliverables with the client;
• Hold weekly meetings with the stakeholders in each location to discuss action plans and the status updates;
• Hold weekly meetings with the silent stakeholders to discuss deliverables and action plans;
• Share best practices and learning from different locations to benefit others;
• Work on continual improvement projects for all locations;
• Streamline processes between the locations to ensure EMEA operates as a unit;
• Keep internal stakeholders updated on all happenings in the EMEA project
Our most successful candidates will have:
•Similar experience in a leadership role is a mandatory such as Operations Manager or Service Delivery Manager.
•Excellent knowledge of German
• Excellent knowledge of English
•Excellent communication and leadership skills;
•Willingness or skills for a customer-oriented job;
•Precision, loyalty, organization.
REMUNERATION/ SALARY: Highly competitive.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: firstname.lastname@example.org if you have any technical questions related the application, please, contact directly Mr. Kreshnik QORRAJ (Monday – Friday) until 30.11.2020. All Candidates that apply, please write the job position that you are applying for, in the “Subject Line”.
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