Open Positions – Old version

Job Description

In behalf of our client in Pristina, we are looking for an attentive and goal-oriented person to join the company as an Account Manager. They are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help the company succeed, we want to work with you!

This position requires a sound balance of solving for client customers, the client, program financials, and employees. Under the AM umbrella, the candidate will oversee and be responsible for KPI performance, staffing/capacity planning, training, operations, quality, reporting, and employee engagement. 

Account Managers in this role get to:

• Coordinate and communicate Contractual metrics and key deliverables with all Account manager in each location;

• Ensure contractual metrics are met;

• For any contractual metrics which are not meeting targets, ensure action plans are developed and implemented by the respective account managers in each location;

• Plan workforce for each location based on the locked forecast and look-ahead;

• Coordinate all conversations and deliverables with the client;

• Hold weekly meetings with the stakeholders in each location to discuss action plans and the status updates;

• Hold weekly meetings with the silent stakeholders to discuss deliverables and action plans;

• Share best practices and learning from different locations to benefit others;

• Work on continual improvement projects for all locations;

• Streamline processes between the locations to ensure EMEA operates as a unit;

• Keep internal stakeholders updated on all happenings in the EMEA project

Our most successful candidates will have:

•Similar experience in a leadership role is a mandatory such as Operations Manager or Service Delivery Manager.

•University degree;

•Excellent knowledge of German

• Excellent knowledge of English

•Excellent communication and leadership skills;

•Willingness or skills for a customer-oriented job;

•Precision, loyalty, organization.

REMUNERATION/ SALARY: Highly competitive.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: k.qorraj@theheadhunter.com if you have any technical questions related the application, please, contact directly Mr. Kreshnik QORRAJ (Monday – Friday) until 30.11.2020. All Candidates that apply, please write the job position that you are applying for, in the “Subject Line”.

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