Kosovo, Prishtina


April 3, 2020

Job Description

For our Client, we are looking for the following position in Pristina: 


As a Customer Success Representative (CSR), your number one focus will be to ensure that our customers have a fantastic experience with our Company. You will proactively engage with customers and respond to customer inquiries over chat, phone,and e-mail, as well as working with our sales and technical support teams to improve internal processes and contribute ideas for product improvements. The role offers a great opportunity to work in a collaborative, fast-paced environment, get exposure to all aspects of the business, and rapidly advance your career.


  • Deliver consistently professional customer support over chat, e-mail, and phone, including onboarding, answering technical questions, providing proactive support, and interfacing between customers and our support engineers to resolve technical issues
  • Meticulously document customer interactions 
  • Help our customers get the most value out of our product to ensure customer satisfaction, retention, and growth 
  • De-escalate difficult customer situations with empathy and professionalism 
  • Work with other members of the Customer Success team on improving processes,tools, and documentation
  • Contribute feedback and feature requests based on customer interactions and insights


  • 1-3 years of experience in a customer-facing role (customer service, support, retail, sales, etc. Internships count!)
  • Exceptional English communication skills and professional presence on the phone and over email
  • Strong interpersonal skills and reliable work ethic
  • Organization and time management skills
  •  Creative problem-solving in a fast-paced environment 
  • Empathetic, positive attitude – you’re enthusiastic about helping our customers succeed
  • Able to commute to our new office in Pristina. (May be required to work from home until the office is ready for us to move in)


  • Experience working with remote coworkers in other time zones.
  • Experience in the supply chain industry
  • Experience at a tech startup
  • Experience with customer support tools such as Hubspot and Zendesk
  • Ability to communicate in multiple languages (German, Spanish, Mandarin, etc)


  • Competitive salary
  • Unlimited vacation policy
  • Paid time off for public holidays
  • Flexible work schedule
  • Small, collaborative, rapidly-growing team that is passionate about ensuring every team member has the opportunity to grow and make an impact

REMUNERATION/ SALARY: Highly Competitive

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: k.qorraj@theheadhunter.al if you have any technical questions related the application, please, contact directly Mr. Kreshnik QORRAJ on mobile no. +383 44 22 4466 (Monday – Friday) until 03/ 03 / 2020.

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