Open Positions – Old version

Job Description

The HeadHunter Group is an innovative HR Company operating in the USA, Albania, Kosovo, Montenegro, North Macedonia, Bosnia & Herzegovina, Greece, Serbia, and Cyprus. We offer the newest mentality in the HR industry and our core businesses are Candidates and Clients.

For our Client, we are posting job advertisement for:

Remote French/English Customer Support

We are looking for a team member who is fluent in English/French to work with our customer support team and deliver value to our customers. Punctuality, a Positive Attitude, Adherence to the schedule is a must for this position. Work time is Mon – Friday 3 PM – 11 PM CET.

• Fluency in English and French (Full-Time).
• CV Should be in English
• Excellent Salary 
• Bonuses Extra
• Monday – Friday 3 PM – 11 PM
• Note: Should be Fluent in Both English and French Language

Reports to:  Team Manager; Location: Remote

Our Client is a Telecommunication and Online Data Processing centre supporting North American Clients. The Data Center uses the latest technology to efficiently answer calls, process orders, and transmit the details to our clients. As a keen, energetic, career-minded candidate you may be interested in applying. Customer Service representatives are front-line agents providing an exceptional level of service including greeting, processing orders, resolving issues, and providing information while focusing on Clients customers’ wants and needs.

We offer the following:

• Productive working environment
• Paid training
• Casual dress code
• Modern facilities and high technology devices and tools
• Attractive Salary Package

Responsibilities:

• Responding to all incoming calls in a positive manner.
• Provide information to customers and general inquires.
• Listen, analyze, and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner.
• Follow internal company guidelines in regards to call handling
• Complete customer applications and respond to customer emails/queries in a timely manner
• Meet or exceed monthly performance targets including data entry quality, attendance, and punctuality as well as call handle time.

Qualifications:

• Excellent English and French – verbal and written communication skills
• Exceptional customer service skills.
• Positive, self-motivated attitude with high energy
• Ability to think, problem-solve, take action, and follow-through
• Must be flexible to work shifts as required (evenings, weekends, and holidays)

Technical Requirements:

• A quiet room to work
• Upload of 10 MB and Download of more than 10 MB for Internet
• Windows 10

If you are interested, feel free to send your CV to:

cv@theheadhunter.com